After reconnecting the power supply and turning on the computer, please confirm whether the wireless network interface card in the device manager is back to normal. Turn off the computer power, unplug the power cord, and perform CMOS reset steps, refer to FAQ: How to clear CMOSī. If you find a yellow exclamation mark appears on the wireless network interface card in the device administrator, as shown in the following figure:Ī. An exclamation mark appears on the wireless network interface card in the device manager After the network reset is complete, your computer will restartħ. Note: Please find the manufacturer driver corresponding to your motherboard's wireless network card and Bluetooth device. Please refer to FAQ: How to install motherboard drivers and utilities If the wireless network and Bluetooth driver cannot be automatically updated through the device manager, please go to the ASUS official website to download the driver and install it. The computer will reinstall the wireless network and Bluetooth drivers and show up again in the Network Adapters and Bluetooth Device categories. After uninstalling the network adapters and Bluetooth in Device Manager, click 13 and then select 14. Note: The name of the Bluetooth device may be different on motherboards with different models.Į. Click the arrow 8 next to the device type. Note: The name of the wireless network device may be different on different motherboard models.Ĭ. Click the arrow 3 next to the device type. So, we recommend updating both drivers to the latest version.Ī. If the versions are too different between the Wireless and Bluetooth drivers, it may cause a software compatible issue. Update the Wireless and Bluetooth drivers through Device Manager: If the problem persists, please continue the next troubleshooting step. Try to reset BIOS to default settings, here you can learn more about FAQ:How to restore BIOS settings. If the issue persists, continue with the troubleshooting steps below.Ĭlick -.įind Network and Internet and click. After the connection is successful, "Connected, safe" will be displayed, as shown in Figure 7 below: After the input is completed, click Next, as shown in Figure 6 below:ĭ. Enter the network security key, as shown in Figure 5 below. Click to connect, as shown in Figure 4 belowĬ. Note: The Wi-Fi icon displays in blue to indicate that it is on.ī. Click the icon in the taskbar 1, and confirm whether the WLAN setting is 2, select the wireless name to be connected 3įor example, choose the name of the wireless network as follows: ASUS Please confirm whether the Wi Fi option in the device manager or in the BIOS is turned off, refer to Q2 & A2Ī. If you click the network connection icon, the Wi Fi and action hotspot icons are not displayed, Wireless network adapter with Yellow Exclamation in Device Manager Restore network settings to default valuesħ. Execute the Windows Network TroubleshooterĦ. Confirm and connect to wireless networkģ. Make sure the wireless function is activatedĢ. Click, confirm whether is supported, as shown below:ġ. (As an example:TUF GAMING B550-PLUS WI-FI)Ģ). Go to the ASUS official website to confirm whether your motherboard supports wireless function.ġ)Click icon,enter the model name of your motherboard The motherboard cannot connect to the Internet, but the smart phone can → Please follow below troubleshootingĪ: Check whether the motherboard supports wireless functionī: Please go to the corresponding instruction based on the current Windows operating system on your computer:Ī:Check whether the motherboard supports wireless functionality It is recommended to try to restart the network devices, or contact the ISP for service It is usually caused by network devices or ISP. If the motherboard wi-fi and smart phones both are unable to connect to the Internet. Suppose you have a motherboard with WI-FI and a smart phone in your home, both connect with Wi Fi This troubleshooting is for the abnormal wireless network of the motherboard (for example, the Wi Fi icon disappears, Wi Fi is unable to connect, Wi Fi has no signal and other common symptoms) It is necessary to confirm whether the problem is the wireless controller, the network equipment (Switch / route etc.) or the ISP Troubleshooting-How to fix Motherboard WI-FI connect problem
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